International Journal of Transportation and Logistics Management
| Volume 2, No. 1, 2018, pp 7-12 | ||
| Abstract |
The Effect of Perceived Service Quality on Behavioral Intentions in the Context of Airline
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Abstract
The purpose of this study is to identify the six sub-dimensional factors of airline service quality characteristics of various characteristics such as ground service, flight schedule, cabin facilities, in-flight service, perceived price, and additional service. And how they affect customer’ behavioral intentions.
In order to achieve the purpose of the study, factor analysis and path analysis were conducted. Based on the results of this study, we will provide some helpful suggestions for managers and practitioners.